Issues receiving email

stevezemlicka

I am having trouble setting up email ticket creation. I have the email setup in what appears to be a valid config and setup the cron job which seems to be running. However cron was outputting the following:
Jun 17 18:05:01 servername CRON[2205]: (www-data) CMD (/usr/bin/php /var/www/osticket/include/cli/modules/cron.php) Jun 17 18:05:01 servername CRON[2203]: (CRON) info (No MTA installed, discarding output)
Email sending was working but I wondered if I needed to install an MTA because this is on Ubuntu which I don't think has one by default so I installed postfix. I configured it with no config because this shouldn't be necessary for fetching. now I receive the following cron log:
Jun 17 18:10:01 servername CRON[3138]: (www-data) CMD (php /var/www/osticket/include/cli/modules/cron.php) Jun 17 18:10:01 servername cron[961]: sendmail: fatal: open /etc/postfix/main.cf: No such file or directory Jun 17 18:10:01 servername postfix/sendmail[3140]: fatal: open /etc/postfix/main.cf: No such file or directory Jun 17 18:10:01 servername CRON[3137]: (www-data) MAIL (mailed 103 bytes of output but got status 0x004b from MTA#012)

Is postfix necessary to pull IMAP (it seems to me that it shouldn't be). If not, any thoughts on why the cron job is complaining about the lack of an MTA?

stevezemlicka

It seems similar to https://forum.osticket.com/d/80354-fetching-emails-with-cron-job
As a test, i removed the user bug got a cron syntax error so I used root just to test but this did not change anything. Still receive the No MTA installed error.

stevezemlicka

turns out I was referencing the wrong cron.php. Changed to /var/www/osticket/api/cron.php instead and it works.

ntozier

/high5

You solved this before I got to answer you. Should I mark it as resolved and close the thread? Or is there something else that you need assistance with.