Hi Everyone!
I have a problem with some issue which appears to be in the database. I'm not familiar with these changes in the database, so looking for some advise/input.
I am running version 1.12 of OSTicket. We experienced an issue on version 1.11 where when you edited a ticket and saved then all the file attachments on that ticket would be removed. I had someone help me to see if we could resolve the issue which we failed. I then upgraded to version 1.12 where the issue is resolved. However during the process of trying to resolve the issue the person who was assisting me managed to break something. I have custom file upload fields (created within the OST interface not created through custom code) where the flag is selected that they are required for the ticket to enter a closed status. However this now appears to no longer be effective. All other fields this flag still works however with file uploads i can close a ticket without anything being attached. Initially i assumed that this was a change made somewhere in the code, however after upgrading to v1.12 i note that this problem still exists which to me points to a change having been made in the database as i did not migrate any of the php code, i only migrated the database.
Does anyone have any pointers they can give as to what changes might have been made in the database to cause this fault?
Thanks!