I want to have a separate billing dept, so regular agents shouldn't have access to edit once it's billed for.
My workflow is mark as resolved (allowing response to re-open) and then close after a week (don't allow responses). Then I use a custom form to record time spent and billing status (invoiced, paid...)
Issue is that when I move the ticket to the billing dept, it re-opens the ticket. That messes up the work flow. Is there any way to move dept and still keep the status as closed?
See pics for system info, I'm also using https://github.com/osTicket/osTicket/issues/2242#issue-comment-box this mod. but otherwise it's stock.
