I am attempting to edit canned responses but i do not see the tab where you would do it in the knowledgebase. I have given myself permissions to view extra things in the knowledgebase and everything but no such luck. Even going to scp/canned.php just pulls up the knowledge base instead.
At some point we were able to because I see some custom canned responses but at this time I cannot see the option to edit them.
latest apache from Debian 9
NOTE: we have upgraded from 1.7.x to 1.14.1 then to 1.14.2.