Dear Team,
Good Morning.
Below are my OS Ticker Version Details.

osTicket Version v1.10.1 (9ae093d) — v1.10.7 is available
Web Server Software Apache/2.4.6 (CentOS) PHP/5.6.33
MySQL Version 5.7.20
PHP Version 5.6.33

We have a requirement of setting the Default Reply to as "Do Not Email Reply" instead of the user mail address. We have tried changing the Ticket-view.inc.php, but we are unable to crack it.

In this regard, request your kind help in getting the requirement feasible.

Thanks & Regards,
Saikumar.

Hello All, Does any one have idea about this. Kindly Help me.

1.10 is end of life and no longer supported.

You would have to look at the core files and see if you can edit it yo change the behavior [i.e. to set the default to something other than what it is set to currently].

3 years later

Line 985 in ticket-view.inc.php, change
$replyTo = $POST['reply-to'] ?: 'all';
to
$replyTo = $POST['reply-to'] ?: 'none';

Regards,

Killing zombie thread with a head shot.

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