[resolved] 500 while or after basic installation.

mannappie

Hai guys,

A lot of thanks to you for providing us with a open source ticketsystem. I am eager to try it out but am running into an issue which I am unable to troubleshoot.

I want to install osTicket 1.14.2 onto a Windows server 2016 with IIS 10, MySQL 8 and PHP 7.4.6.

I am able to go to osticket/setup/install.php. I see the Prerequisites which are green ticked except for the APCu Extension and Zend OPcache Extension. I click continue and fill out the next form. An account for MySQL with all rights to all schemes is provided. When I hit the button "Install now", I can see that a database (osticket) is made with 43 tables. Only in ost_config 4 records are created. After that a 500 is returned.

PHP error log has no errors, IIS has no errors. MySQL also has no errors. I am kinda stuck now. I wonder if someone has a solution for this or can set me on the correct path.

Thanks!

mannappie

I changed PHP version to 7.3. When installing I still got a 500, but now with a descriptive error:

The fastcgi process exceeded configured activity timeout

Changing the fastCGI setting on IIS, I changed them to:

idleTimeout="900"
activityTimeout="180"
requestTimeout="10000"

Now osticket installed correctly.