Reply to thread WYSIWIG editor now showing

jimsawinner

Recently noticed that when attempting to apply to a ticket in OS Ticket. I have no WYSIWIG editor to enable me to reply.

If I open a new ticket the editor is there to enter a reply but once the ticket is already open it doesnt appear visible.

I updated from 1.14.1 to 1.14.2 to try and overcome this error but the same thing is happening.

Any suggestions?

PavelH

jimsawinner Any suggestions?

Yes, start here: https://forum.osticket.com/d/89131-please-read-before-requesting-assistance

jimsawinner

PavelH Iv checked the link - it says to always include the version of the software you are using and provide screenshots?

I have included the version number and a screenshot of the issue that clearly shows no reply WYSYWIG editor. It shows 2 ticket threads but only 1 appears (there is only one).

What other information can I include? It worked a week or 2 ago now I cannot reply to any of my customers tickets?

PavelH

The required information is still missing. The most important is the PHP version.
Next:
•PHP Error log entries or displayed errors. (you of course may remove any identifying information)
•Operating System