How to enable Knowledge base for User in osTicket 1.7 ?

meetmtushar

How to enable Knowledge base for User in osTicket 1.7?

I have enable the Knowledge base status: YES from Admin--Settings---Knowledgebase--->Enable Knowledge base (Client interface)

But how can user get this setting while opening the new ticket or checking the status.

I simply want to enable Knowledge base for User also.

Please find following attached snapshot.

Admin Control Panel.jpg

raisedinhell

This should help

http://www.osticket.com/forums/showthread.php?p=37313#post37313(http://www.osticket.com/forums/showthread.php?p=37313#post37313)

meetmtushar

Thank you much for providing link.

I have done it successfully but from while enabling the categories to public I am getting following error "Unable to enable selected categories public."

Kindly find attached snaps.

http://www.osticket.com/forums/showthread.php?p=37313#post37313(http://www.osticket.com/forums/showthread.php?p=37313#post37313)

make to public.jpg

unable to enable.jpg

ntozier

Probably because its already public according to the image you provided.

newpopnow

You need to add at least 1 article into a Category to show Knowledge base

meetmtushar

I have done it and working gr8...

Thank you all :)

I LOVE osTicket

You need to add at least 1 article into a Category to show Knowledge base