Audit Plugin Removed Create Button on Add Agent Page

apyash

Ticket Version v1.14.2 (cba6035) — Up to date
Web Server Software Apache
MySQL Version 5.6.41
PHP Version 5.6.35

Audit Plugin Removed Create Button on Add Agent Page. Same is for Edit Agent Details, No Option visible to Save Changes.

Plugin Name Version Status Date Installed
Help Desk Audit 0.1 Enabled 24/05/2020 11:27 AM

Before Plugin Installed

After Plugin Installed & Enabled

ntozier

Have you checked your PHP error logs to see if anything is getting logged?

FerMayoral

I had the same issue with v1.14.2, updated to v1.15.2 to see if that solved the problem but had no luck.
There is no registry in the log for this issue.
After disabling Audit Plugin it works normally.

Is it safe to unistall and install again the Plugin ?

ntozier

I'm running 1.15.2, and the audit plugin. I am not missing the create / reset / cancel buttons on the Add New Agent screen. Please check your PHP error logs.

I would think that perhaps there is a PHP issue, or that perhaps the audit plugin only works with newer versions of PHP since 1.15+ only supports 7.2-7.4 now and your screen shot shows PHP 5.6.