I was working on an update for osTicket from v1.10 to v1.14, and i found that a previous dev has added a menu item under the ticket (overdue), by adding some code in the files. I decided to find out how to do it myself and could not find anything in the docs or in google search. I went through the scp files and tried editing there with no results. The solution I found was to edit the _queue table in the database. I copied the row for overdue and set its parent id to 0(zero). Is this correct or do you have another way to do this?
