Hello ~ Does anyone know if it's possible to close a ticket and have that ticket attached to a custom queue?
Our customer service team is trying to determine the root cause of a ticket, and collect statistics on each root cause. Since customers create tickets via email or web, we have no way to determine the real reason they are asking for help and what our staff is helping them with. We've tried key word searches, but that's not really helping.
It would be nice if we could create custom close statuses like Closed - Password Reset, Closed - Wrong Gague, Closed - Address Change. Then be able to pull stats on each close type.
