I am wanting to have essentially different padding numbers for the different trouble tickets that may come in. For Instance, if its an IT issue the padding digit should be a 6 and then the ticket number comes after that. I got to the 8th trouble ticket test, and then the padding digit was stripped and it start from scratch again.

this image shows it working right up until it needed to create the 8th ticket.

For the IT issues, I wanted the padding digit to be a 6. Each department would get its own padding digit to separate it logicially for us in the system.

Its not following it correctly, or my understanding of the padding digit might be wrong. Each department is to have its own padding digit and increment 1 time when a new ticket is created.

Thanks,