Need User/organization Name in Ticket Export CSV

apyash

HI There,

I need Need User/organization Name in Ticket Export CSV, but there is no option to Add the Fields in Export separately as available in Column Addition.

also If I add Column in "column Addition" then that also not visible in Export Tab.

Ticket Version v1.14.1 (f1e9e88)
Web Server Software Apache
MySQL Version 5.5.45
PHP Version 7.2.29

apyash

Image attached for the same

KevinTheJedi

@apyash

I do believe that the Export Columns are limited to only Preset fields and fields on the Ticket Details Form. We hope to add more options in future releases. Please stay tuned!

Cheers.

apyash

thanks, Will wait. Any expected time, where this feature will be available in Future.

natechoiniere

Curious if there's any update to this - I have added User/Organization/Name to the column, but it still does not appear in the export options. Only workaround I can find is to create a new User for each individual Organization, that way I can have the Organization name appear in the "From" column.. but then I lose the name of the individual who submitted the ticket!

KevinTheJedi

natechoiniere

No, Custom Form Fields and related objects (like Organizations) being exportable within Queues/Searches is slated for v2.0 (which is currently in development). The current legacy codebase will not get such functionality as it is essentially in maintenance mode. With this being said, you are always welcome to customize the code or even add your own records in the database to accomplish this. Good luck!

Cheers.