debug email

Inc9385

Hello. How i can debug email message ? Some requests are not created via email or may arrive in 4 hours.

But cron task performed every 5 minutes

ntozier

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Environment details? (see Admin panel -> Dashboard -> Information)

I would

change Admin panel -> Settings -> System -> Default Log Level: to Debug.
would check the logs for the cron task to make sure that it is firing properly.
send test emails myself to see if I can trigger this behavior to happen

Inc9385

Debug by default
He works
I send email, and i see cron, but i dont get ticket.

ntozier

Does the email have an account in osTicket?

Inc9385

Yes.

ntozier

That appears to be an email setup in osTicket to send/receive email.
It does not appear to be a user account for the emails you say are disappearing.

ntozier

@suraj please start your own thread, not hijack someone elses.