Hi I'm using Osticket 1.9.12.

Right now only registered users can create a ticket by sending an email.
The mailbox is fetched by Osticket and then ticket created.

Is there any way to allow unknown users incoming mail to a second email to create ticket?

I hope I'm clear.

Thanks by advance for your help.

    1.9.x is end of life and no logner supported, please upgrade.

    Processor Is there any way to allow any incoming mail to a second email to create ticket?

    Yes. Configure the second email in Admin panel -> Emails.

      5 days later

      I think I have not been clear enough.
      As you suggested I upgraded our Osticket. (Now in 1.14)

      Unfortunatelly I don't where to allow unknowns users to create ticket by sending emails for a specific mail account.
      I only see this in general settings.

      General settings :

      Email Settings

      Thanks by advance for any help.

      You cannot do it for just one email.
      Settings are at:
      Admin panel -> Settings -> Users

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