[resolved] Unable to email via php mail function:

jaxwins

Hi there,

I'm testing this platform do manage ticket entries but I cannot figure out why I can't create a ticket by email !!
I mean, send email to platform and ticket is created, all seems configured correctly (imap/smtp servers) however is not working, could some one give me any help on this, please.

I 'm running 1.14.2 version

I have several logs with this message: "Unable to email via php mail function"
I can't find any solution to this behavior...
Thanks and Regards
Bruno

ntozier

Did you configure email addresses in osTicket for SMTP and POP/IMAP?

Did you change the default MTA to that address?
(Admin panel -> Emails -> Settings see Default MTA.)

jaxwins

Hello, Thanks for the reply,

Did you change the default MTA to that address?
(Admin panel -> Emails -> Settings see Default MTA.)
[jaxwins] - yes please check images below

Thanks for your help

ntozier

Those setting look correct to me (I don't know your mailserver settings per se, but they look like they could work).
Are you trying to send emails via SSL or TLS? Maybe port 465 would be more appropriate?

If osTicket tries to send an email and the configured email fails, then it tried to fall back to PHPMail. So it sounds to me like there is a problem with sending email via the configured mail server, and its trying to fall back to PHPMail which is also failing.

jaxwins

Hello,

I did several tests today and is working, it takes time to receive email / open ticket but its working, I rechecked the ports from imap and smtp servers, they were wrong

Thanks once again...

ntozier

Very welcome. I will mark this thread as resolved and close the thread. Please feel free to start a new one if you have another question.