Hello everyone,
We want to make sure we get all our users registered with a work address, and that login is required for them to access the system. We add users manually into osTicket, and either we send a registration email when we activate them, or we ask them to use the "forgot password" the first time they log in.
When we create the accounts and direct users to use the "forgot password" feature to set their initial password, the users enters their email, receive the reset email, click on the link to pwreset.php with the token, and are asked for their email again.
When they re-enter their email (same used to start the process) they are thrown back to index.php.
The user status shows as "Active (Registered)".
The system logs do not show anything abnormal.
Does anyone knows what the problem could be?
Thank you,
Mark
Our settings:
allowed password resets in Settings > Agents > Settings
require user registration in Settings > Users > Settings
required email verification to check ticket status
Server Information
osTicket Version: v1.14.2 (cba6035) — Up to date
Web Server Software: Apache
MySQL Version: 8.0.15
PHP Version: 7.3.12
