Most of my techs are on Verizon here in the US. When you send an email to @[deleted] it sends them a text. That being said, I'd like the option of having a second email address specifically for alerts, so that when a ticket is overdue, etc. they get a text.
Does anyone have an existing mod for that?
Thanks
You should use distribution list to alert tickets, then you can add many email as you want
newpopnow,
A distribution list would not work for me, because I want alerts to be routed to different emails depending on the stimulus. Essentially, I want there to be two emails listed for each Staff member, an email for routine info, and an email for Alerts and Emergencies.
For instance, my monitoring system sends an email to osTicket for a server with a RAID error, osTicket creates a ticket and automatically assigns it to the Servers / Networks Team.
At that point, the tech in charge of the Servers / Networks Team gets an email on his (routine) email (as configured in his Preferences Page)
***
However, if no changes are made to the ticket within the allotted time (12 or 24 hours), I would like osTickets to send an email to the emergency email / SMS address to alert that the Ticket has not been touched and needs to be dealt with.
***
Hope that clears it up.
