403 Forbidden code on Custom Form value.

HPThijs

Hello!
System info:

osTicket Version v1.14.2 (cba6035) — Up to date
Web Server Software Apache/2.4.29 (Ubuntu)
MySQL Version 10.2.31
PHP Version 7.2.24-0ubuntu0.18.04.4

I added a custom form to one of the help topics. The moment I switch to that help topic on the support page the extra form cannot be loaded. The GET request returns a 403. I made this form mandatory, so the moment I click on create ticket it says you did not fill in all the values and reloads the page. After this happens the extra form is shown and there is no 403 error.

There are no errors to be found in the log. In the access log it just states that the request has a status code of 403.

I searched through the blogs and tried to look for other 403 solutions. For now, none of them helped.

I do have an error on cgi.fix_pathinfo "1" is recommended if AJAX is not working.
However in the php.ini it is set to 1.
Don't know if this might be related.

ntozier

HPThijs I do have an error on cgi.fix_pathinfo "1" is recommended if AJAX is not working.

This is for IIS and you are running Apache, so you can ignore it.

Are you running mod_security or SELinux? It sounds like your webserver is not processing requests properly.

HPThijs

ntozier Hi thanks for your reply and sorry for my late answer. No, I am not running either one of them.

KevinTheJedi

@HPThijs

You will need to review all error logs to see why the form cannot be loaded on first page load. You can check your Apache error logs, PHP error logs, MySQL error logs, osTicket system logs, and browser console logs for any related errors.

Cheers.