Hi, How can I make autoresponder to send an email on the same mail thread? Clients send mail from supposing Gmail they create a mail and send it to us. Our osTicket send an autoresponder that your ticket is generated as a different email. Is there a setting I can change to make it send on the same thread.
I'm not real sure what you mean.
If user 1 sends an email to the ticket system and it becomes a ticket they get an autoresponders saying that the ticket is open. Then if the user 1 responds to that email it updates their ticket thread.
@singhsneha
Please read the following thread:
Cheers.
