Osticket stopped working after PHP upgrade

bozi_05

I have upgraded PHP to version 7.4.4 and now get an error 500 when loading the site. My PHP error log shows:
[Wed Apr 22 15:41:58.658399 2020] [php7:warn] [pid 8348:tid 1804] [client 10.138.16.65:49908] PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in C:\xampp\htdocs\osticket\include\pear\Mail\mail.php on line 153
[Wed Apr 22 15:41:58.658399 2020] [php7:error] [pid 8348:tid 1804] [client 10.138.16.65:49908] PHP Fatal error: Uncaught Error: Call to undefined function _S() in C:\xampp\htdocs\osticket\include\class.mailer.php:612\nStack trace:\n#0 C:\xampp\htdocs\osticket\include\class.mailer.php(632): Mailer->send(Array, 'osTicket Fatal ...', 'Unable to conne...', Array)\n#1 C:\xampp\htdocs\osticket\bootstrap.php(316): Mailer::sendmail('bozikas.david.d...', 'osTicket Fatal ...', 'Unable to conne...', '"osTicket Alert...')\n#2 C:\xampp\htdocs\osticket\bootstrap.php(201): Bootstrap::croak('Unable to conne...')\n#3 C:\xampp\htdocs\osticket\main.inc.php(28): Bootstrap::connect()\n#4 C:\xampp\htdocs\osticket\client.inc.php(21): require_once('C:\\xampp\\htdocs...')\n#5 C:\xampp\htdocs\osticket\index.php(16): require('C:\\xampp\\htdocs...')\n#6 {main}\n thrown in C:\xampp\htdocs\osticket\include\class.mailer.php on line 612
[Wed Apr 22 15:42:02.830285 2020] [php7:warn] [pid 8348:tid 1804] [client 10.138.16.65:49912] PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in C:\xampp\htdocs\osticket\include\pear\Mail\mail.php on line 153
[Wed Apr 22 15:42:02.830285 2020] [php7:error] [pid 8348:tid 1804] [client 10.138.16.65:49912] PHP Fatal error: Uncaught Error: Call to undefined function _S() in C:\xampp\htdocs\osticket\include\class.mailer.php:612\nStack trace:\n#0 C:\xampp\htdocs\osticket\include\class.mailer.php(632): Mailer->send(Array, 'osTicket Fatal ...', 'Unable to conne...', Array)\n#1 C:\xampp\htdocs\osticket\bootstrap.php(316): Mailer::sendmail('bozikas.david.d...', 'osTicket Fatal ...', 'Unable to conne...', '"osTicket Alert...')\n#2 C:\xampp\htdocs\osticket\bootstrap.php(201): Bootstrap::croak('Unable to conne...')\n#3 C:\xampp\htdocs\osticket\main.inc.php(28): Bootstrap::connect()\n#4 C:\xampp\htdocs\osticket\client.inc.php(21): require_once('C:\\xampp\\htdocs...')\n#5 C:\xampp\htdocs\osticket\index.php(16): require('C:\\xampp\\htdocs...')\n#6 {main}\n thrown in C:\xampp\htdocs\osticket\include\class.mailer.php on line 612
[Wed Apr 22 15:42:08.267778 2020] [php7:warn] [pid 8348:tid 1804] [client 10.138.16.65:49916] PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in C:\xampp\htdocs\osticket\include\pear\Mail\mail.php on line 153
[Wed Apr 22 15:42:08.267778 2020] [php7:error] [pid 8348:tid 1804] [client 10.138.16.65:49916] PHP Fatal error: Uncaught Error: Call to undefined function _S() in C:\xampp\htdocs\osticket\include\class.mailer.php:612\nStack trace:\n#0 C:\xampp\htdocs\osticket\include\class.mailer.php(632): Mailer->send(Array, 'osTicket Fatal ...', 'Unable to conne...', Array)\n#1 C:\xampp\htdocs\osticket\bootstrap.php(316): Mailer::sendmail('bozikas.david.d...', 'osTicket Fatal ...', 'Unable to conne...', '"osTicket Alert...')\n#2 C:\xampp\htdocs\osticket\bootstrap.php(201): Bootstrap::croak('Unable to conne...')\n#3 C:\xampp\htdocs\osticket\main.inc.php(28): Bootstrap::connect()\n#4 C:\xampp\htdocs\osticket\scp\staff.inc.php(20): require_once('C:\\xampp\\htdocs...')\n#5 C:\xampp\htdocs\osticket\scp\tickets.php(17): require('C:\\xampp\\htdocs...')\n#6 C:\xampp\htdocs\osticket\scp\index.php(17): require('C:\\xampp\\htdocs...')\n#7 {main}\n thrown in C:\xampp\htdocs\osticket\include\class.mailer.php on line 612

bozi_05

Osticket Version: 1.14.1
MySQL version 5.0.2
PHP 7.4.4

ntozier

Your issue is a result of using PHP 7.4 which osTicket does not currently support.

bozi_05

Oh k, no worries thanks for that. Can you tell what the latest supported version of PHP is?

ntozier

osTicket currently supports PHP 5.6, 7.0, 7.1, 7.2, and 7.3

bozi_05

Hi I have now upgraded to PHP 7.3 and am getting the following error: [Wed May 20 12:46:50.794679 2020] [php7:warn] [pid 8520:tid 1772] [client 10.138.16.65:58383] PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in C:\xampp\htdocs\osticket\include\pear\Mail\mail.php on line 153, referer: http://gss-intranet/
[Wed May 20 12:46:50.794679 2020] [php7:error] [pid 8520:tid 1772] [client 10.138.16.65:58383] PHP Fatal error: Uncaught Error: Call to undefined function _S() in C:\xampp\htdocs\osticket\include\class.mailer.php:612\nStack trace:\n#0 C:\xampp\htdocs\osticket\include\class.mailer.php(632): Mailer->send(Array, 'osTicket Fatal ...', 'Unable to conne...', Array)\n#1 C:\xampp\htdocs\osticket\bootstrap.php(316): Mailer::sendmail('bozikas.david.d...', 'osTicket Fatal ...', 'Unable to conne...', '"osTicket Alert...')\n#2 C:\xampp\htdocs\osticket\bootstrap.php(201): Bootstrap::croak('Unable to conne...')\n#3 C:\xampp\htdocs\osticket\main.inc.php(28): Bootstrap::connect()\n#4 C:\xampp\htdocs\osticket\client.inc.php(21): require_once('C:\\xampp\\htdocs...')\n#5 C:\xampp\htdocs\osticket\index.php(16): require('C:\\xampp\\htdocs...')\n#6 {main}\n thrown in C:\xampp\htdocs\osticket\include\class.mailer.php on line 612, referer: http://gss-intranet/
[Wed May 20 12:46:55.560578 2020] [php7:warn] [pid 8520:tid 1772] [client 10.138.16.65:58387] PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in C:\xampp\htdocs\osticket\include\pear\Mail\mail.php on line 153
[Wed May 20 12:46:55.560578 2020] [php7:error] [pid 8520:tid 1772] [client 10.138.16.65:58387] PHP Fatal error: Uncaught Error: Call to undefined function _S() in C:\xampp\htdocs\osticket\include\class.mailer.php:612\nStack trace:\n#0 C:\xampp\htdocs\osticket\include\class.mailer.php(632): Mailer->send(Array, 'osTicket Fatal ...', 'Unable to conne...', Array)\n#1 C:\xampp\htdocs\osticket\bootstrap.php(316): Mailer::sendmail('bozikas.david.d...', 'osTicket Fatal ...', 'Unable to conne...', '"osTicket Alert...')\n#2 C:\xampp\htdocs\osticket\bootstrap.php(201): Bootstrap::croak('Unable to conne...')\n#3 C:\xampp\htdocs\osticket\main.inc.php(28): Bootstrap::connect()\n#4 C:\xampp\htdocs\osticket\client.inc.php(21): require_once('C:\\xampp\\htdocs...')\n#5 C:\xampp\htdocs\osticket\index.php(16): require('C:\\xampp\\htdocs...')\n#6 {main}\n thrown in C:\xampp\htdocs\osticket\include\class.mailer.php on line 612

ntozier

bozi_05 PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini

Take a look at your old php.ini and compare it to the new php.ini.