Negotiation Error and "Bad Format"

OverCrave

Hello, recently I have upgraded our osTicket from 1.10 to 1.14.1 and everything is pretty much working fine, except we noticed that when trying to change the SLA plan on a ticket the site returns an http 500 error. So I had a look into the error logs and found multiple errors of two kinds:

[Fri Apr 17 14:31:54.231331 2020] [negotiation:error] [pid 9637] [client 192.168.100.202:54121] AH00687: Negotiation: discovered file(s) matching request: /var/www/oTicket/tickets (None could be negotiated)., referer: https://ticket.wak-sh.de/scp/tickets.php?id=4237

[Fri Apr 17 15:05:22.797200 2020] [php7:error] [pid 28778] [client 192.168.100.205:58534] PHP Fatal error: Uncaught Exception: DateInterval::construct(): Unknown or bad format (PT6.048E+5S) in /var/www/oTicket/include/class.sla.php:62\nStack trace:\n#0 /var/www/oTicket/include/class.sla.php(62): DateInterval->construct('PT6.048E+5S')\n#1 /var/www/oTicket/include/class.ticket.php(542): SLA->addGracePeriod(Object(DateTime), NULL)\n#2 /var/www/oTicket/include/class.ticket.php(553): Ticket->getSLADueDate(true)\n#3 /var/www/oTicket/include/class.ticket.php(3720): Ticket->updateEstDueDate()\n#4 /var/www/oTicket/scp/tickets.php(285): Ticket->update(Array, Array)\n#5 {main}\n thrown in /var/www/oTicket/include/class.sla.php on line 62, referer: https://ticket.wak-sh.de/scp/tickets.php?id=4278&a=edit

Any idea what could be causing this?

ntozier

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Environment details? (see Admin panel -> Dashboard -> Information)

I've asked the devs to take a look at this thread.

KevinTheJedi

@OverCrave

For the Negotiation: discovered file(s) matching request error you might have MultiViews added to your Options Indexes FollowSymLinks string. Try removing MultiViews, restart Apache, and see if that works.

For the Unknown or bad format you obv have a bad date format. Check your Admin Panel > Settings > System > Date and Time Options.

Cheers.

OverCrave

KevinTheJedi

Thanks! The MultiViews fix worked. Though I can't seem to get the bad format error fixed. I can't find anything wrong with the current setting there, even the standard date and time format setting gives out the error on manual ticket creation:

[Fri Apr 17 18:47:47.397534 2020] [php7:error] [pid 17697] [client 192.168.100.205:65430] PHP Fatal error: Uncaught Exception: DateInterval::construct(): Unknown or bad format (PT4.32E+5S) in /var/www/oTicket/include/class.sla.php:62\nStack trace:\n#0 /var/www/oTicket/include/class.sla.php(62): DateInterval->construct('PT4.32E+5S')\n#1 /var/www/oTicket/include/class.ticket.php(542): SLA->addGracePeriod(Object(DateTime), NULL)\n#2 /var/www/oTicket/include/class.ticket.php(553): Ticket->getSLADueDate(true)\n#3 /var/www/oTicket/include/class.ticket.php(4416): Ticket->updateEstDueDate()\n#4 /var/www/oTicket/include/class.ticket.php(4519): Ticket::create(Array, Array, 'staff', false)\n#5 /var/www/oTicket/scp/tickets.php(399): Ticket::open(Array, Array)\n#6 {main}\n thrown in /var/www/oTicket/include/class.sla.php on line 62, referer: https://ticket.wak-sh.de/scp/tickets.php?a=open

KevinTheJedi

@OverCrave

Post a screenshot of your date time options.

Cheers.