Our not-for-profit organization provides new mothers with gently used baby clothes and supplies. COVID-19 requires us to cease operation for obvious reasons. I need to alert all the people waiting for baby items about this.

I'm looking for a way to:

  1. Change all open tickets to status "On hold - COVID-19"
  2. Send a COVID-19 canned response

I have several hundred open tickets, so doing this by hand is unattractive.. Is there a way to do this with filters, or with a little PHP?

Thanks!

I'm not sure it's the most effective way. I would do it this way:

  1. Change the status directly in the database using SQL.
  2. Export addresses using SQL and send bulk email.
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