Default department when creating tickets by email

jeroenvdk

i want to use a global support email address for a small IT team, so all department tickets will arrive in the same mailbox.
There is only one default department possible, what should i do? Create a new default departement, named "to be sorted" and move the tickets to the right department when somebody checked them? Or what do you propose?

Somebody else who had the same situation?

ntozier

I would use Help Topics to assign things to the right department for UI created tickets.
And have agents transfer email created tickets to the correct department.

Or setup a second email for the other department.

You might be able to create an alias and then use a ticket filter to route emails to the alias to the proper department as well.