Autoset due date according to sla grace peroid

roni05

How will it automatically set due date according to sla grace period

For ex: If i created a ticket with sla high with grace peroid 2 hours.
My date & time is 13 March 4:30 pm now. it should show due date as 13 March 6:30pm automatically

ntozier

There are two separate due dates.

When someone opens a ticket they can specify a duedate.
(They do not have to) This is stored in ost_ticket.duedate.
This due date is User or Agent selected and is not tied to the SLA.

When someone/system applies an SLA to a ticket. It calculates the SLA's due date.
This is stored in ost_ticket.est_duedate.

'SLA due date' is NOT a tickets 'Due date'. SLA Due Date would be when your SLA for that ticket has expired.
It can expire and you can still have a (ticket) duedate in the future as they are not related.

It sounds to me like you are confusing the two different items.