Custom Fields not showing on New Tickets

wwian

osTicket Version v1.14.1 (f1e9e88) — Up to date
Web Server Software Apache
MySQL Version 10.3.22
PHP Version 7.4.4
-----------------------------------------------------
Hello!

I installed osTicket and have followed the documentation to add new fields for the helpdesk.
I have added the fields to the "Form Fields fields available where this form is used" section under "Manage".
I have enabled the new fields and set for all users and agents to view.
I have saved changes.

However, the New Ticket page is exactly the same from the initial install. I've searched the documentation and the forums trying to understand the problem.

How do I customize the New Ticket form to include my custom fields?

Many thanks for any wisdoms you can share!

ntozier

Two things.
First osTicket does not support PHP 7.4 at this time.

Second did you add them to the Ticket Details form?

dpou

Same behavior.
osTicket Version v1.14.3
Spanish MX Language Pack
Web Server Software Apache
MySQL Version 5.7.31
PHP Version 5.6.40

dpou

Resolver. I could find that you need to select a help topic in order custom fields were visible in form.