There is a way to put in evidence referred tickets in the open queue?

giulio-verzini

Hi to all and thanks in advance for your attention.
My goal is to keep evidence of the transferred ticket were I check the referral checkbox.
As an example, when I transfer a ticket to our 2nd support level and they close it, I can give an answer to the clients.
Look at me as a First Level Support employee

In which way we can have this info on my dashboard?

different row color for the referral tickets in the open queue?
Maybe a queue with referred tickets?
A column with info that says that this ticket is a referral?

Any suggestion will be really appreciated

KevinTheJedi

@giulio-verzini

We do not have such criteria for Advanced Search criteria, Queue Column Data Source, Queue Conditions, nor Queue Annotations. The code is open source so you can always modify the code to your liking.

With this being said, if you want to make this a Feature Request go to our Github and create a Feature Request.

Cheers.