- Edited
This MOD leverages the Canned responses system to automatically populate the subject & issue field along with the already auto-Filled Response field on newly created staff tickets. This MOD adds a "subject" & "issue" text field to the Canned response Area so you can quickly Populate these fields for common issues!! ( autofill password resets anyone? )
I've added the Changes below if you would like to modify the files yourself, otherwise you can find the Altered Files in the Zip file Below. You can do a search for " //RJS " in the Modded Files to find out exactly what was changed.
Here are my changes:
MyPHPAdmin
ALTER TABLE `ost_canned_response` ADD `subject` TEXT NULL DEFAULT NULL
ALTER TABLE `ost_canned_response` ADD `issue` TEXT NULL DEFAULT NULL
include/class.canned.php
Below ',response='.db_input($vars).
',subject='.db_input($vars). //RJS
',issue='.db_input($vars). //RJS
and add...
function getSubject() {
return $this->ht;
} //RJS
function getIssue() {
return $this->ht;
} //RJS
include/staff/cannedresponse.inc.php - Line 73 ish - ADD
<br><br><div><b>Subject</b><span class="error">* <?php echo $errors; ?></span></div>
<input type="text" size="70" name="subject" value="<?php echo $info; ?>">
<br><br><div><b>Issue:</b> <font class="error">* <?php echo $errors; ?></font></div>
<textarea name="issue" cols="21" rows="12" style="width: 80%;"><?php echo $info; ?></textarea>
scp/js/scp.js - Line 190 - Add lines commented with //RJS
//Canned response.
if(canned.response) {
if($('#append',fObj).is('') && $('#response',fObj).val())
$('#response',fObj).val($('#response',fObj).val()+"\n\n"+canned.response+"\n");
else
$('#response',fObj).val(canned.response);
$('#subject',fObj).val(canned.subject); // RJS
$('#issue',fObj).val(canned.issue); //RJS
Include/staff/Ticket-open.inc.php - Line 216 / 219 ish
Add to existing Text Fields for Subject & issue
id="issue"
id="subject"
I've attached all the modded files from a fresh 1.7 install as well as a few screenshots. Please Comment below if you Found this MOD Helpful or Need help troubleshooting the install.
~Cheers
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Check out My (1.7 Setup & MODS Guide)
