Proxy error when try to add e-mail

kamakura

Hi All
I upgraded my Osticket form 1.10 to 1.14 yesteday and I have problem with e-mail communication. I was not able to update ticket because there was always error:
Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /scp/emails.php.

Reason: Error reading from remote server
Afterward I found out, it is an issue with email configuration. I deleted e-mail and tried add it once again, but it is not possible. As soon as I try to add e-mail with IMAP, POP or SMTP, there is always this error.
Do you have any idea what can be wrong? (I tried different mail servers - to it is definitively issue at my osticket side)

KevinTheJedi

@kamakura

I don't think I've ever seen this error before. It's certainly not an osTicket error. Looks like you'll have to do some googling on that error message. I would also look for any errors related to osTicket via Apache/IIS error logs, PHP error logs, browser console, etc.

Cheers.

kamakura

Hi Kevin
Thank you a lot for you reply. Looks like it was an issue with PHP 7.4 (or its implementation within my hosting provider) - I switched to 7.3 and everything works fine now.