No E-Mail on Ticket assignment

comnovis

Hi,
we're getting no E-Mail on Ticket assignment. E-Mail on Ticket creation (to Administrator) is working though.
Settings seem correct, see screenshot (sorry for german language). What can we do?

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?
Email settings?

Setting are identical to mine (and it works in my instances).

michele3000

I have updated two osTicket installations to 1.14.1 from different versions.
One is on a server running PHP 5.6, the other one running PHP 7.

In both cases email alerts on ticket assignments stopped working after the update, with unchanged settings, while everything else works fine.

ntozier

Sounds like something is different between them then.

Perhaps its the default MTA you have set in the one vs the other.
Perhaps its a department setting you have in one vs the other.
Sounds like you will want to play apples to oranges between the configurations between the two instances.