Operator not assigned on ticket reply

PeopleInside

Hi, I'm using osTicket version v1.14.1 (f1e9e88) - Apache - 7.3.11
When i made a reply to the ticket I'm not assigned to the ticket.

On settings, ticket the check box to assign an operator on reply is checked.

Claim Tickets on Response
Enable this to auto-assign unassigned tickets to the responding Agent.

Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level.

It's a bug?

ntozier

Is the ticket already assigned to someone else?

PeopleInside

ntozier No, ticket is created by email than me operator reply to the ticket and the ticket still be not assigned.

ntozier

PeopleInside than me operator reply to the ticket

How are you replying:
via email?
via the UI?

PeopleInside

ntozier by the UI

ntozier

Admin panel -> Agents -> Department
Does your Department has Claim on Response [ ] Disable auto claim enabled?

PeopleInside

ntozier yes and if i remove the check box than save the check box still be checked.
I'm unable to change this settings to uncheck, save and find this unchecked.

ntozier

I've asked the devs to take a look at this.

PeopleInside

ntozier thank you very much!

KevinTheJedi

@PeopleInside

Search is your best friend on github lol:

https://github.com/osTicket/osTicket/pull/5326

Cheers.

PeopleInside

KevinTheJedi Thanks i will see. I'm not using the English language for the OsTicket, i will try the fix.