osTicket wrong database even after checking ost-config.php

kaiixx

I have 2 ec2 instances (let's call it A and B) that is utilizing osticket. One instance A is connected to my RDS and works fine. (They are in the same vpc) The other instance B is host on another vpc and I created a peering connection and linked it to my RDS.

After checking my ost-config file for instance B, it has successfully changed to my RDS, as the dbhost is the testpoint of my RDS. I also logged in the ssh terminal for instance B and accessed the mysql monitor through it and has ascertained that the database is indeed my RDS.

Now, I am trying to login into the osticket for instance B and I cant seem to do so. I suspect that the database osticket is using is not the RDS instance as I am using a customised logo for the osticket login page, but the login page I am seeing for instance B is the default login page.

Any ideas on how to troubleshoot this is greatly appreciated! This is my first time working with osticket and aws instances so I am very lost.

ntozier

First
Look at the site1 /include/ost-config.php for instance A.
Look at the same file for site2 instances B.

They should both have different database names and credentials.

Second
Consult your MySQL error logs for the instance that is not working.
See what is being logged.