ntozier Sure, thank you! By the way, I was looking in some other blogs and it looks like you are the one that is always fixing osticket issues through all the forums haha, I have found that you related to Enhancesoft and that company gives support for osticket, is there a way that you can contact me with someone there and see what kind of support can we get? Im not sure if the company that I work for is going to approve support but Im going to try haha