[resolved] Error: Can't do /authuser with this server

SeanZF

Hi, since upgrading to the latest version to OSticket we're getting this email every 10-15 minutes (it's random though)

Error: Can't do /authuser with this server

The odd thing is that email fetching still IS working.

ntozier

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Environment Details? (webserver, php ver, etc)

Whats the chance that your mail host is rate limiting your connections?

Or perhaps you are connecting... starting to collect email and before it finishes it fires again and tries to connect and that second connection is prohibited by the mailserver?
[how many emails are you collecting at once?]

SeanZF

Hi, sorry about that.
PHP Version 7.2.27
OSTicket version
v1.14.1 (f1e9e88)
Microsoft-IIS/8.5
MySQL 10.2.8

I'm not so sure about the limit of connections, as this was working in the pervious version of OS ticket without issue (1.12.4). It cropped up almost exactly after changing versions.

Our host is our internal company email service.

Also we are collecting 10 emails per fetch, but I did check the mailbox itself and it's empty.

SeanZF

Actually, correction, the mailbox has a lot of tickets in it.

When I try to update the config for the email I get the same thing "Can't do /authuser with the server."

KevinTheJedi

@SeanZF

Screenshot of your email configurations would help a lot.

Cheers.

SeanZF

@KevinTheJedi

KevinTheJedi

@SeanZF

I need to see the Username value...

Cheers.

SeanZF

KevinTheJedi

I think I fixed it...

When you said username I checked, and we had our domain in front of it (Domain/Username)

I'd been looking at mailfetcher.php and was trying to figure out why, but I guess that slash broke everything.

Thanks for the quick response!

ntozier

I presume that you changed it to username@domain?

Should I mark this thread as resolved and close it?

SeanZF

ntozier I just changed it to User, I didn't even try username@domain.

Thanks still for the help, this is resolved!

KevinTheJedi

@SeanZF

Yes, apparently your server doesn’t support that format of auth username. If it does you might need to apply:

https://github.com/osTicket/osTicket/pull/5238

Cheers.

ntozier

Very welcome. I'll mark this as resolved and close the thread.
Please start a new one if you have another question.