How should team will create routine fixed frequency ticket to handle scheduled tasks
The easiest way to do this would be to make a cron job/task schedule that creates a ticket using the Ticket API
Or use a third part mod/plugin like: https://github.com/jbreindel/ScheduledTickets or https://github.com/garyns/osTicket-extensions
ntozier The easiest way to do this would be to make a cron job/task schedule that creates a ticket using the Ticket API
What does it means
I didnt understand this point
See the documentation about the Ticket API. https://docs.osticket.com/en/latest/Developer%20Documentation/API/Tickets.html
See the documentation for your OS task scheduler.
Is there any plugin to use
I'm not aware of a plugin that does this at this time, but I suggested it to @scottro over at software-mods a while back.
