How to add SLA status in agent dashboard
How to show SLA status in dashboard
There is no means in the UI to display this information in the Dashboard. you would have to edit the core Dashboard files / and query the database to come how come up with a metric to display on the dashboard
How to edit core dashboard files
Open file in favorite code editor. Make changes. Save file. Test changes. Repeat until working as desired.
In Osticket which is the file name for dashboard to edit
Search is your friend https://github.com/osTicket/osTicket/search?q=dashboard&unscoped_q=dashboard
How to show SLA status as statastics in agent dashboard
You would have to figure out how you want to compile that as a statistic and then code it and alter the files to display that metric.
