[resolved] Department Manager Can't See Tickets

Itchdog69

I've scoured this forum and the net but can't find an answer. I'm using v1.14.1. I've created several departments and assigned agents as managers of those departments. But when the agent/manager logs in they cannot see tickets assigned to their department. I've checked and rechecked permissions and everything seems good. The departments are nested (ie Facilities/Georgia, Facilities/NE Florida, etc.). The agents/managers have view only with the nested department set as the primary. I'm sure I'm missing something, but I just can't figure it out. Does anyone have any advice?

Thanks.

Itchdog69

Resolved. I WAS missing something. I ticked the agent setting checkbox for "Limit ticket access to only assigned tickets." Removing that tick lets them see all tickets in their department.

ntozier

That would do it. 🙂

I'll mark this as resolved and close the thread. Please start a new one if you have another question.