Good day
Please assist my ticket system is creating duplicate tickets at the back-end. How can i resolve this?

Martin

You really have not given us any information with which to assist you. But you did post with a tag of osTicket 1.7 which has been end of life for years. You should probably upgrade.

Good day Sir
The screenshot below shows the version of Os Ticket.

Good day Sir
Apologies i have the full information, when i send an email to support to create a ticket its automatically creating 2 tickets
Thank you

1.10 is end of life. You should upgrade.

Whats the mail settings?
Whats the frequency of cron.php being called?

Write a Reply...