In upgrading to from 1.12.4 to 1.14.1 I encounter the following error:

[Sat Feb 15 12:20:15.052136 2020] [proxy_fcgi:error] [pid 98197:tid 139624412342016] [client 10.20.94.228:46782] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught OrmException: Email: smtp_auth_creds: Field not defined in /var/www/vhosts/servicedesk.twhcompanies.com/public_html/include/class.orm.php:413\nStack trace:\n#0 /var/www/vhosts/servicedesk.twhcompanies.com/public_html/include/class.orm.php(417): VerySimpleModel->get('smtp_auth_creds', NULL)\n#1 /var/www/vhosts/servicedesk.twhcompanies.com/public_html/include/class.email.php(169): VerySimpleModel->get('smtp_auth_creds')\n#2 /var/www/vhosts/servicedesk.twhcompanies.com/public_html/include/class.email.php(159): Email->getSMTPInfo()\n#3 /var/www/vhosts/servicedesk.twhcompanies.com/public_html/include/class.mailer.php(38): Email->isSMTPEnabled()\n#4 /var/www/vhosts/servicedesk.twhcompanies.com/public_html/include/class.email.php(186): Mailer->construct(Object(Email))\n#5 /var/www/vhosts/servicedesk.twhcompanies.com/public_html/include/class.email.php(200): Email->send('pfernandes@thew...', '[core]: Upgrade...', '[ALTER TABLE `o...', NULL, Array)\n#6 /var/www/vhosts/se...', referer: https://servicedesk.twhcompanies.com/scp/upgrade.php

I even tried to run the upgrade from the OST deployment's direct IP, it's behind a Duo Network Gateway. The problem occurs regardless. I see it mentioned a "Field not defined" issue but not really sure what that is.

I would try re-uploading the files to the webserver. It sounds like one (or more) of the files did not get overwritten like they should have.

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