Hello,
I am collecting set of alert from Grafana which is sending them as email to a webmailer. On OSTicket side I ahve setuop the rcron job under Azure (Logic app which runs every minute). It works well but the problem is that the alert generated are all logged in the system with the wrong sort (so each alert generate an email one for the failure and one for the recovery and the failure is logged chronologically after the recovery....). In which order is getting the email from the imap server OS ticket? does it respect same pre-configured sort??