Different help topics for each team/department possible?

heart1010

Is it possible to have different help topics for each team / department?

At the moment every staff sees every help topic (internal) - I want that team1 (or department1) have its own help topics. Team2 (or department2) shouldn't see the help topics from team1....

Thanks

ntozier

Differnt Help Topics by Department yes.
By Teams, no.

Go to Admin panel -> Manage -> Help Topics
When you create or edit a Help Topic, click on new ticket options tab and select the Department that you want it to have.

heart1010

Yes - than this topic gets assigned to this department when a customer is opening a ticket. But we don't let customer open tickets - only staff member can open a new ticket here.

So when a staff member from department1 is opening a ticket he will still see all help topics and not only the help topics where I set "department1" in Admin panel -> Manage -> Help Topics > new ticket options tab (department), won't he?

ntozier

Agents have override ability to open a ticket where they need to. So yes they would see everything.