[resolved] Queue - You don't have permission to access this resource.

comicjoker

Under Admin - Settings - Tickets - Queues.
Every-time edit a current queue or create a new queue and click save, i get the following error

Forbidden
You don't have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

ntozier

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Environment details?
Version of osTicket?
403 errors are a forbidden error sent by the webserver (not osTicket). So this could be caused by something like mod_security, SELinux, etc. This could also be a file permission / ownership issue also.

comicjoker

Details of the OSTicket - which was upgraded from 1.12.5 version to 1.14.1
All other features seem to work
If i enter the queue list - which is standard and no changes or additions, and enter a queue.. then with out doing any changes i click save, i get the following error

comicjoker

the above issue is still not resolved.
but Im getting another issue when running a search, i get this screen where it just states loading and never loads

ntozier

It sounds like something on your webserver is blocking AJAX requests.
What happens if you go to the admin panel and mouse over one of the ?'s

comicjoker

All issues resolved. Was as a result of the mod security on the server being activated.
Once de-activated, it sorted out all issues.

Thanks

ntozier

Very welcome.