Removing Ref-Mid from Plain Text Emails

vincerains

This was previously addressed here: https://forum.osticket.com/d/77539-what-is-ref-mid/2

I was hoping someone knew a resolution at this point. Some of the responses from the tickets are sent to phones, and all of the emails have:

My server information:
Server Information
osTicket Version v1.12 (a076918) — Up to date
Web Server Software LiteSpeed
MySQL Version 10.0.38
PHP Version 7.1.33

Thanks

ntozier

I think that it is the tag that osTicket injects so it knows where the quotes response starts. Assuming that you are using the HTML emails you should not see it.

vincerains

It's definitely something that only applies to plain-text emails. I tested it out on Claws Mail (plain-text client) and had the same results:

If there's a way around this, it would be very helpful. A lot of our ticket responses are generated via text to phones.