Good day,

Somehow I am unable to reopen closed tickets.
I have done research. i have the allowed box checked.

But when i try to change the ticket status it blocks:

I had the same problem in 10.4
And I fixed it in this way
Open osTicket database and find ost_ticket_status table.
Once there, just change "allowreopen: false" to true

Thanks for help pwned.
I have gone to the database but cant find the "allowreopen: false" argument.
The image is attached. Do you know if something is wrong?

You have to open the content of that table, not the structure of the table as it's shown
It should look something like this

What setup you are running ?

I am using MariaDB, open with heidiSQL.

Ok i found it!! Problem solved. Thank you very much!

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