[resolved] Welcome and Password reset emails not working

ikshf143

We setup the osticketing system and found that Welcome / Password reset / Account Activation emails are not working for anyone. Staff and users neither of them can get these mails. I checked with the spam filter and the mail never reached there. Seems like the mails are not being sent by osticket itself. Apart from this other mails are working like new ticket alerts and ticket updates.

Below is the configuration we are using.
Server Information
osTicket Version v1.14.1 (f1e9e88) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.5.45
PHP Version 7.3.7

ikshf143

Seems like I managed to get the part working for users. Now, seems like we are having issues with sending emails to Agents, anything that needs to be auto generated by the system. The ones I noticed are

Welcome or Reset Password emails.
Ticket updates which is set to notify Department Manager / Team Lead does not work. But if I manually add the Manager or lead as collaborators on the ticket it works.

ikshf143

Is there any specific setting that needs to be done for staff members to be able to receive such emails.

ntozier

There is nothing specific that I can think of other than:

setting up email in osTicket, and
enabling the autoresponder (Users/clients) and the alerts and notices (Agents).

ikshf143

I think I got it working but not sure what exactly made it work. Thank you for your help. This Thread can be closed.