Forcing users to fill another form/v1.14.1

michaelcochez

Our users often fill wrong information into the initial ticket form. Also, depending on their situation we need to ask for specific extra information (i.e., specific forms).
Is there a way to have users fill additional information into the additional form and get that added into the same issue?

ntozier

You can create forms and tie them to Help topics. so if they pick a Help Topic of say "Printers", it can then display the form asking for make/model and Location of printer.

michaelcochez

True, but that is only the initial ticket. In our case that initial ticket often has issues (wrong files, etc.) So we want to forward the users to one of several follow up forms. Is that possible?

ntozier

The Help Topic -> Form display is the only way to display a form in this fashion.