Our primary use of osTicket is the KB rather than Ticketing.
We are trying to get our clients to use the KB and it is very successful but for a small omission which is raising a lot of complaints.
If one clicks on the Knowledgebase link at the top (the natural place to go) one gets a list of Categories, which is OK. BUT there is no 'search KB' option on that page.
It is causing a lot of confusion. We have to tell people to use the the Support Centre Home link, where there is a search option.
I see there is a search option if you go Knowledgebase > select any Category; so why not in the most logical place where it belongs?
I understand the likely logic behind the current flow: select the most likely category and from there do a search. That might work for some but for us the categories are not clear cut and most searches are done on a single word.