In a department with a custom field, I need to integrate with my api, but I don't know where to start.
I need to type in this custom field that it looks for my api and brings data that will fill other custom fields of this specific department.
Could you guide me where to start? Is it necessary to produce a plugin? Or should I just edit the osticket view?
Required Steps:
1 - Open new ticket
2 - Select department
3 - Type in custom field
4 - Communicate with the API
5 - API returns with data
6 - Fill in other custom fields in this department.
It's possible?
