[Resolved] Tickets - couting - NaN

polonium

Hi,

please, if can anybody help us.

We have updated osTicket to v1.12.4 and after the update the ticket counting (open, assigned, my tickets, closed, ...) does not work. Displays only NaN (as in attachment).

Can anyone please help us, what needs to be changed / modified?

Thank you for any advice.
Peter

KevinTheJedi

@polonium

You will need to do some debugging (ie. var_dumping) here to figure out where exactly this fails. Have you checked your Apache, PHP, MySQL error logs, browser console logs, and osTicket System Logs for any related errors?

Cheers.

polonium

KevinTheJedi

Thank you very much for your willingness and quick response.
Unfortunately, I couldn't find the error that caused it. I copied a new, clean version and after uploading the old database everything is ok.

This resolved me the problem.

Thanks.

KevinTheJedi

@polonium

I'm glad you got everything resolved!

Cheers.