Edit ticket to change HELP TOPIC, but not dynamic change custom form

ffsab00070875 · Jan 2, 2020

Hi all,

When I edit ticket to change HELP TOPIC, but not dynamic change custom form (it remain the old form of origin help topic).
Is it a bug? or What can I edit the source code to achieve this?

Thanks~

BRs,

KevinTheJedi · Jan 2, 2020

@ffsab00070875

When a ticket is created we insert the forms associated with the chosen Help Topic in the ost_form_entry table. When updating the Topic we do not add the new associated forms on top of existing ones (ie. we do not update the table with forms associated with the new Help Topic). This means regardless of what Topic you update it to, we will always pull the forms from the ost_form_entry table instead of the Help Topic.

Cheers.